Doctors Without Borders (MSF): Donor Care Internships 2021

Doctors Without Borders (MSF) invites applicants to apply for Donor Care Internship Programme for 2021.

Internship Application Closing Date: 12 February 2021

Internship Location: Johannesburg, Gauteng

Key tasks and responsibilities

 Retention program: daily tasks

• Respond to all incoming enquires and requests from current and prospective donors; updating donors profile and details, cancellation, request for any types of information.
• Record each interaction with donors and update the donor profile accordingly. Record information about individual donors on the CRM database.
• Ensure that all gifts are acknowledged with appropriate and timely correspondence.

 Retention program: Admin and Reporting tasks

• Update, as required, MSF SA fundraising files, both paper and electronic.
• Work with the Donor Care team to implement the Relationship cycle for Active Regular Donors (RD), Occasional Donors (OC) and Pre-active Regular Donors.
• Work with the Donor care team to improve KPIs of the retention and Loyalty programs.
• Related duties as assigned

Requirements

Education

Relevant tertiary qualification in Marketing, Business Administration, Public Relations, Communications etc…

Knowledge & Skills

• Proficiency with Microsoft Office, including Word and Excel, and a working knowledge of search functions for donor research purposes.
• Organizational skills and ability to prioritize workload in a timely manner to complete an assignment when faced with many deadlines and competing requirements
• Excellent verbal and written skills
• Willingness to learn skills in coordinating and managing personalised Donor relationships.

Required Competence

• Passion for humanitarian causes
• Interpersonal, oral and written communication skills
• Strong work ethic
• Ability to work flexible hours
• Strong customer service focus and excellent attention to detail
• Demonstrated creative thinking, with the ability to take initiative and the willingness to learn

How to apply

Click here to apply for Doctors Without Borders (MSF): Donor Care Internships 2021

Note: Should you not received a response within 2 weeks, please consider your application unsuccessful.